Profile
CompTIA A+ certified technician building a foundation in networking, Windows administration, and technical troubleshooting. Experienced in customer service, staff training, and point-of-sale troubleshooting. Seeking an entry-level role in IT support.
Technical practice
- Windows & identity: Active Directory organizational units, user management, password reset delegation, Group Policy, and Windows diagnostic tools in lab environments.
- Linux: Terminal navigation, file operations, permissions, redirection, and SSH.
- Networking: Wireshark and tcpdump packet analysis, Nmap port and service discovery, and fundamental network protocols.
- Documentation: Published walkthroughs of IT concepts and TryHackMe learning exercises.
Work experience
Rudy’s “Country Store” and BBQ
Cashier, cook & floor team · Conroe, Texas
August 2022–present
- Troubleshot point-of-sale system errors and hardware malfunctions during cashier shifts to help minimize register downtime.
- Served as a certified trainer, onboarding and training new staff with iPad and macOS corporate learning modules.
- Used clear communication and active listening to resolve customer concerns during busy service periods.
- Recognized as Employee of the Month, earned a 100% Secret Shopper score, and received recognition for charity promotional coupon sales.
Highland Provisions
Plant processing technician · Bend, Oregon
May 2021–September 2021
Processed agricultural products as part of a team, meeting quality standards and production timelines in a fast-paced environment.
Education
- B.A. in Cinema — San Francisco State University
- Computer Engineering coursework — California Polytechnic State University
Certification & continued learning
- CompTIA A+ ce: earned November 16, 2024; valid through November 16, 2027.
- AI Fluency: Framework & Foundations: Anthropic course completion.
- Claude 101: Anthropic course completion.