Trevor DrewsIT support & systems

Open to IT support opportunities

IT SUPPORT / SYSTEMS / CONTINUOUS LEARNING

Technical curiosity.
A human approach.

I’m Trevor, a CompTIA A+ certified technician bringing hands-on lab practice and years of customer service to a career in IT support.

Explore my work View résumé
CompTIA A+ certifiedMontgomery, Texas
LEARNING BY DOING01 — 03
A connected
approach to IT.
Windows & identityActive Directory · Group Policy
01
Network analysisWireshark · tcpdump · Nmap
02
Linux fundamentalsTerminal · SSH · Permissions
03
Practice. Document. Understand.
THE FOUNDATIONCompTIA A+Certified November 2024
THE PRACTICEHands-on IT labsWindows, Linux & networking
THE PEOPLE SKILLSCustomer service & trainingCommunication under pressure

01 / SELECTED WORK

From learning
to doing.

A closer look at the systems I’m learning,
with the steps and evidence behind each lab.

All selected work

Windows & identity

Delegating support in Active Directory

Organizational units, delegated password resets, and Group Policy in a TryHackMe Windows lab.

  • Active Directory
  • Group Policy
  • PowerShell
Read the lab

Network analysis

Making sense of network traffic

Inspecting an HTTP capture, filtering packets, following streams, and exporting an object in Wireshark.

  • Wireshark
  • HTTP
  • Packet analysis
Read the lab

Linux

Working confidently in the terminal

A Linux lab covering navigation, file operations, redirection, SSH, and user permissions.

  • Linux
  • SSH
  • Permissions
Read the lab

These are documented learning labs. Workplace support experience is described in my résumé.

02 / THE PERSON BEHIND THE TERMINAL

Good support starts with listening.

A little more about me

Technical problems affect real people. I bring patience, clear communication, and a habit of learning to every new challenge.

At Rudy’s, I’ve helped troubleshoot point-of-sale issues and trained new staff using iPad and macOS learning modules. My Cinema background adds a different strength: making complex information easier to follow.

Listen carefully Explain clearly Keep learning

03 / THE LAB JOURNAL

Notes from the workbench.

Browse all writing
Linux

Linux Fundamentals

A Linux lab covering navigation, file operations, redirection, SSH, and user permissions.

Network analysis

Nmap Basics

Comparing list enumeration, TCP connect scans, and service detection on a lab target.

Network analysis

Tcpdump Basics

Reading a packet capture and investigating ICMP, DNS, TCP flags, packet size, and ARP traffic.

LET’S CONNECT

Have a place for a
curious problem solver?

I’d love to talk about IT support, help desk, or desktop support opportunities.

Get in touch